1. Overview
At BrilliantCuts, we want you to love every piece you purchase. Each item is carefully handcrafted, and we take pride in the quality of our products. If for any reason you are not fully satisfied with your order, we’re here to help — within the guidelines below.
2. Return Eligibility
Items that do not qualify for return include:
- Custom or personalized pieces (including engraved or made-to-order items).
- no returns on pieces, unless agreement has been made please contact.
- Sale or clearance items marked “Final Sale.”
- Gift cards or digital downloads.
3. How to Start a Return
- Email us at [insert your contact email] with your order number and the reason for your return.
- We’ll reply with return instructions and a shipping address.
- Once approved, please ship the item back within 7 days of receiving the return authorization.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
4. Refunds
- Once we receive and inspect your return, we’ll notify you by email whether your refund is approved or rejected.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees, gift wrapping, or handling charges are non-refundable.
If your refund seems delayed, first check with your bank or credit card provider, as posting times can vary.
5. Exchanges
We accept exchanges only for defective or damaged items.
If you need to exchange a product for the same item, contact us at [insert your contact email] within 7 days of delivery.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Send photos of the item and packaging so we can resolve the issue quickly.
We’ll replace the item or issue a full refund, including shipping costs.
7. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made jewelry or bespoke designs
- Personalized or engraved products
- Gift cards
- Sale/discounted items marked “Final Sale”
8. Shipping Returns
You are responsible for ensuring the item reaches us safely. We recommend using a trackable shipping service and purchasing shipping insurance.
We cannot guarantee that we’ll receive your returned item if it’s lost in transit.